Frequently Asked Questions (FAQs)
ALL YOU NEED TO KNOW ABOUT OUR EVENT PLANNING SERVICES
Q: How early should I contact you to start planning my event?
A: Ideally, we recommend reaching out at least 3 months before your event. This timeframe allows us to secure the best venues and vendors, and to plan each detail meticulously. However, we can also accommodate shorter timelines depending on the complexity and scale of your event.
Q: Can you work with my specific budget?
A: Absolutely! We believe every event can be beautiful, regardless of budget size. During our initial consultation, we’ll discuss your budget and tailor our services to match it, ensuring we deliver the best possible experience within your financial parameters.
Q: Do you handle destination events?
A: Yes, we do! We are equipped to plan and manage events at both local and destination venues. Our team can handle the complexities of a destination event, including travel arrangements, accommodations, and local vendor coordination.
Q: What types of events do you specialise in?
A: We specialise in a wide range of events including weddings, corporate events, private parties, birthdays, anniversaries, and more. Each event is unique, and we tailor our services to meet the specific needs and style of each occasion.
Q: How do you select vendors for my event?
A: We have a curated list of trusted vendors known for their quality and reliability. We select vendors based on your event’s specific needs, preferences, and budget. Our team ensures that each vendor aligns with our high standards and your event’s overall theme and style.
Q: What happens if there are unexpected issues on the day of the event?
A: As experienced event planners, we are well-prepared to handle unexpected issues. We always have contingency plans in place and our team is adept at problem-solving on the spot to ensure your event runs smoothly.
Q: Can I be involved in the planning process?
A: Definitely! We encourage your involvement as much as you wish. Your input is valuable in making your event truly reflective of your taste and style. We provide regular updates and check-ins to ensure we are aligned with your vision.
Q: Do you offer eco-friendly or sustainable event options?
A: Yes, we are committed to sustainability and can plan your event with eco-friendly options. This includes sourcing local and organic catering, using biodegradable or reusable decorations, and minimising waste wherever possible.
Q: What is your cancellation and refund policy?
A: Our cancellation policy is outlined in our contract. Generally, we require a 28 days notice period for cancellations. The refund amount may depend on how close to the event date the cancellation occurs and any non-recoverable expenses already incurred.
Q: How are payments handled?
A: We typically require a deposit to secure our services, followed by scheduled payments leading up to the event. The final payment is usually due a certain number of days before the event. All payment details and schedules will be clearly outlined in our contract.
Q: Do you provide event insurance?
A: While we don’t provide event insurance ourselves, we highly recommend purchasing it for your event. Event insurance can cover various aspects, from cancellations to liabilities, and we can guide you on how to obtain it.
Q: Can you accommodate special dietary requirements for catering?
A: Yes, we work closely with caterers who can accommodate a variety of dietary requirements, including vegetarian, vegan, gluten-free, kosher, halal, and any allergies. Let us know your needs, and we will ensure they are met.